Help & Support
Support & Troubleshooting
Find solutions to common questions, resolve configuration issues, or get in touch with our team.
Native Integration: StoryCraft uses Atlassian’s built-in AI infrastructure. No external API key or third-party endpoint status checks required.
🛠️ Common Issues & Solutions
StoryCraft panel does not appear in the Jira issue sidebar.
Refresh your browser tab. If the panel is still hidden, open the right sidebar settings menu in Jira and ensure "StoryCraft" is enabled. Project Admins should verify app permissions under Jira Settings → Apps.
Generated descriptions feel too generic or miss domain details.
Navigate to Apps → StoryCraft Administration → Context and add key architectural details, domain terminology, and glossaries. The AI references this global knowledge base for every ticket generation.
Generated issue structure does not match our team style.
Set up a Custom Template and Golden Example under StoryCraft Administration → Configuration. Link the template directly to your target issue type (e.g., User Story or Bug).
Questions regarding data privacy or third-party AI processing.
StoryCraft uses native Atlassian Intelligence (LLM). No data ever leaves the Atlassian trust boundary, and no external OpenAI or third-party API keys are required or used.
✉️ Get in Touch
Need custom onboarding, encountered an unlisted bug, or want to suggest a new feature? We’re here to help.